FAQ

WHAT IS OFFSEASON?
The off-season, vacation time, is the time of year when no official competitions are held. The upper management continues their work, but the athletes will take some time off. Though offseason is not only for relaxation, but also a time in which to make preparations for the next season – “what you put in is what you get out.”

The Offseason Apparel is all about having a good time and enjoying life, whether it’s through serious training or just hanging out with your entourage. You can use or relate to the name however you want – it’s a brand made for everyone. The Offseason brand was founded on the Swedish West Coast, in Gothenburg, 2012, by two friends who grew up together riding dirt bikes and having a good time. The name was often used in many different contexts as a joke to make´ situations more fun, and then started as many other brands with a sticker.

Building relationships through different personalities and activities worldwide our goal is to put a big smile on people’s faces and become one of the biggest street brands on earth.

– Offseason Apparel promoting lifestyle and personality on street fashion clothing.

WHERE CAN I BUY YOUR APPAREL?
You can buy our apparel online at www.offseason.se or from one of our selected retailers.

WHERE ARE YOU BASED?
Offseson Apparel is based in the best city and country in the world, Gothenburg, Sweden.

SPONSORSHIP?
We are always looking for people who love to represent our brand. If you want us to find you, feel free to use our hashtag #offseasonapparel and / or tag us on Instagram @offseasonapparel. You can also send us e-mail..

TERMS OF PURCHASE
All goods remain Offseason Apparel’s property until full payment has been received by the Company. Offseason Apparel reserves the right to cancel an order if fraud is suspected. If you are under 18, you must have parental permission to get an order with us. 

WHAT PAYMENT METHODS ARE AVAILABLE?
For Sweden we use KLARNA checkout which includes Card. For other countries PAYPAL is available. Use your VISA, AMEX, MasterCard, Maestro

DO WE SHIP WORLDWIDE?
No. We do only ship to all European countries for the moment! For European countries we have options when you checkout from the webshop.

The parcels are shipped straight to your mailbox so make sure that your name is visible. If the package is too big you have to pick it up at your local place when you get a text message to your phone or a letter in your mailbox. We use Posten Sverige AB for all shipping.

WHAT IS THE DELIVERY TIME AND COST?
Our ambition is to ship your order as soon as possible, often the same day! Delivery time varies between 1-4 business days, depending on where you live and the amount of orders we have to ship. Remember that delivery time might be longer during periods of sales and public holidays.
Standard shipping time and rates. Please note that order over 500 SEK have free shipping:
Sweden 1-4 business days – 49 SEK /
Europe 3-5 business days – 99 SEK /

Offseason AB is responsible for packages all the way to our customers. If you are at Pickup finds fault in package / content, we appreciate if it is notified directly on the site. These errors are handled otherwise as a normal return.

MY ORDER HAS NOT ARRIVED, WHAT DO I DO?
Contact us at contact@offseason.se and use your order number as subject and we’ll look into it as soon as we can (reply within 24 hours)

HOW DO I RETURN / CHANGE AN ITEM?
You can return products within 14 days. Please send us an email prior to sending and give us heads up. Please note that all products returned have to be in its original condition for a full refund, including labels and box etc. When returning goods, shipping is at our own expense and when exchanging goods we pay for the freight back to you with the new size.

CAN I CANCEL MY ORDER?
If you are fast and we haven’t shipped it yet we might be able to help you. Please send us an email. contact@offseason.se

DO I GET AN ORDER CONFIRMATION FROM YOU AFTER I’VE PLACED AN ORDER?
Yes, when you are finished shopping you will receive an order confirmation to the email you submitted when placing the order. If you haven´t received an order or shipping confirmation, please check your spam filter or contact us at contact@offseason.se

ARE THERE ANY DUTIES ADDED?
Orders to countries outside the European Union may be subject to VAT, import duties and/or taxes, which are added once your package reaches your country. Packages are shipped according to Incoterm Delivered Duties Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

I WANT TO HAVE THE LATEST INFO AND OFFERS FROM YOU!
Follow us on Instagram and Facebook for all the latest news!

STICKERS?
We love stickers and sending free stickers with every online order.

ANY FURTHER QUESTIONS?
Send us an email. contact@offseason.se